Frequently asked questions

Bookings

It sounds too good to be true. What’s the catch?


There is no catch. We have a highly efficient, safe and quality controlled system and supply chain that allows us to mix and pump screed faster, cheaper and better quality than manual mixing. We pass the savings onto our clients, because if our clients are winning, then we are winning. It’s as simple as that.

We want to make every project a huge operational and cost saving success for our clients.




I haven’t used ScreedPro before, what do I do?


Give us a call. We love talking about screed. We will ask you some initial questions such as:

  • Where your job is and when you are doing it?
  • What the substrate is and what flooring product you are installing?
  • The approximate size and thickness of the area you are screeding?
  • Any particular specification you have from your builders or architects for the screed?

From this we will be able to quickly identify the most appropriate screed, estimate your quantities, provide a specification or system if needed, timeframe and cost estimate.




What happens when I book the screed truck?


You will receive booking confirmation from our dispatch system with all the details of your job. We will stay in touch leading up to the job to update on any new information or changes.




I have to cancel or reschedule a booking. What now?


Give us a call as soon as possible please. We run a very sophisticated booking and dispatch system and work hard to meet all our client’s schedules. The more notice we have of a cancellation or reschedule the better we can handle this smoothly and without cost. If we are cancelled once we are on site we have a minimum call out charge that applies but we try to avoid this of course, as no one likes cancellations.




I only have a little job, can you do that too?


Absolutely, we regularly do jobs as small as 1 cube (or even less). We like small jobs, medium size jobs and big jobs.

Even small jobs are cost effective when you factor in the savings on labour, purchasing and bringing materials and mixing equipment to site. We will focus on the screed so you can focus on job.

Our business was built on supporting small businesses (like us) so we will always say yes to the little job and make it worthwhile for you. Small job and clients grow into big jobs and clients.




Do you work nights and weekends?


The construction industry never stops and neither do we. We regularly operate nights and weekends. We know you need to rely on us, so we commit to working with your schedule including around the clock.




Can you do regional jobs?


Yes. We regularly supply screed to regional jobs. We have travelled over 1,400 km to supply the screed for a regional hospital and regularly supply country and regional projects. We love to travel - give us a call.




Can you offer trade credit accounts?


Yes. For qualifying clients we are able to offer fully insured trade credit accounts.

We insure all our trade credit accounts so that we can provide the best possible terms for our clients.

Contact us now to set up your account.




Something this awesome must be expensive. What does it cost?


Not at all. Our trucks are really efficient and we use our nation-wide buying power to source raw materials in bulk so we can pass the savings onto our clients. Our pricing depends on the job but always comprises two components: • A cubic meter rate for the screed • An hourly or daily Operating Time rate to cover the Pump Truck and Operator Our business is built on saving our clients time and money. When you factor in all the labour that you won't need for manual mixing and barrowing and the efficiency of getting your job done much faster, you should have saved both time and money.





Screed Technical

I have a complex job, can you help?


Yes. We are highly experienced in solving problems, meeting high performance specifications and safely and efficiently supplying screed in tight, complex, busy work sites.

We will be pleased to meet you on site to plan all the aspects of your job.




What types of screed to you supply?


Check out our products page for full details of all our different screed specifications. If you can't find what you need, let us know, we can mix a screed to virtually any specifiction.

  • Screed we typilcally mix include:
  • Traditional sand cement screed for tile and stone
  • Engineered screeds for resilient flooring such as vinyl, carpet, timber or epoxy
  • Engineered screeds for underfloor heating systems and floating insulated screeds
  • Lightweight and low density screeds




We have a certain screed or system specified. Can you work with that?


We regularly work with a number of different products and suppliers. Let us know what has been specified on your job and we will either meet that specification or propose a higher specification alternative.




Do you have technical data sheets and testing reports?


Yes. Quality control is extremely important for us and we have full technical documentation for our screeds and sands including lab analysis and technical data sheets.




Do you certify your screed?


Absolutely. Each day we supply a comprehensive electronic supply certificate detailing the quantities, quality, time on site, environmental, site and safety conditions. For the engineered screeds this forms part of your warranty system.




Do you supply light weight screeds?


Yes, we regularly supply screed systems that are designed to achieve a weight saving.

Check our our ScreedMax Air range. We can mix screed to virtually any density requirement.

You can also refer to our article on lightweight screed.




Tell me about your warranties.


ScreedPro guarantees the quality of our screeds.

Our Mapei engineered screeds are backed by a 10 year international warranty from Mapei.

If we are mixing another supplier’s screed, we will ensure that it is mixed in accordance with their Technical Data Sheet for the product so that any warranty from the supplier is maintained.




Can you give me advice on which screed I should use?


Yes. It is very important to us that your screeding project is a success and we will only supply the correct screed for the job. We never cut corners on quality or supply a screed that is not appropriate. We will always be pleased to help you make sure that you are using the correct screed.




What about quality control?


We take quality control very seriously. All our raw materials suppliers are tested and approved by our partner laboratory and we conduct regular testing to ensure consistency.

Our mixing system is computer controlled, volumetric based to ensure consistent quality of mixing.




Do you supply screed for underfloor heating


Yes. We are highly experienced is supplying screed for underfloor heating systems. Our ScreedMax Pro range of engineered screeds are designed especially for hydronic water pipe and other under floor heating systems. Read our blog on screeding for underfloor heating systems




Do you have an Efflorescence product?


Yes. ScreedMax EffBlock is our water repelling and efflorescence blocking admix that we can dose directly into the our screed mix using our liquid additive dosing system.




What screed should I use for heavy traffic areas?


We often have clients installing screed in high traffic areas or where the tiles will be driven on such as garages. In these circumstances we always recommend that an engineered screed is installed along with high quality adhesives for both the screed and the tiles. High traffic areas or garages have additional stress factors such as point loading and twisting from tyres which could damage traditional sand cement screeds. If your garage is worth tiling, its worth using an engineered screed. The same applies for industrial and heavy traffic commercial areas where heavy vehicles or point loading is more prevalent.





On Site

Setting up on site


One of our trucks will arrive on site at the specified time. It normally takes only a few minutes to park the truck, connect to water, put down floor protection and ensure everything is safe and good to go. Typically, if we arrive at 7am, we are often mixing within 15-30 minutes.

If we are pumping a long distance or height, it will take a bit longer to set up and we will ask the installation crew to give us a hand so that we can start operations quickly. If it’s a really complex pumping job, we may come the day before to set up the hoses so that when the truck arrives for the job it can get started quickly.




Is there any mess?


We aim to be a zero impact on site. We carry custom engineered pump out bags for the safe flushing of hoses and mixers and apply ground protection sheets around the truck in case of any spillage.




Do you require on-site storage or power?


No. We are fully self-contained and other than access to water we don’t require anything other than a place to park whilst operating.




Do I need wheelbarrows or labourers?


No. Our system mixes and pumps the screed where you need it. Once our hoses are laid out, the system will pump the screed up to 180m horizontally or 90m vertically to exactly where you need it.




Access to our site is tight. Can your truck get in?


We are tight site specialists. Our screed trucks have advanced rear steering axles that allow us to access tight locations and of course, we can pump the screed up to 180m as well, so there is rarely a site we can’t supply screed to.

Thanks to our rear steering axle system, our pump trucks have the same 12m turning circle as a car. We can literally get in anywhere.




Pre-start meeting


Before we start, our Operator will host a pre-start Toolbox meeting to discuss the plan for the day and make sure all safety and operational issues are discussed up front.





Safety

Are your Operators inducted?


All our operators hold construction industry white cards and can be inducted on arrival if your site requires it.




Tell me about your Operators?


We have an outstanding team of multi-skilled Operators with diverse backgrounds and high capabilities. Read more about what it takes to become a ScreedPro Operator.

All of our operators:

  • Have extensive construction industry experience
  • Have a deep knowledge of screed and systems
  • Engage in continuing professional development through in-house and external training
  • Are focused on safety of our people, our equipment and those around us
  • Have the skills to operate hi-tech equipment and systems
  • Deliver a very high level of customer service
  • Are well spoken, presented and professional at all times

We are always looking for new operators with the “right stuff” to join our team. If it’s you or someone you know, please get in touch




Do you have Safe Work Method Statements and Plant Risk Assessments?


Absolutely. We take the safety of our people, our equipment and those we are working with extremely seriously. All our operators carry iPads with our custom HSE system loaded. We are able to generate site specific SWMS and Risk Assessments on the spot specific to the site conditions.

Every site and every job is different. Safety is not a “one size fits all” and we take great care to ensure that we get it right every time.

We live and breathe a safety culture because our business is based on our people, our equipment and our clients. In our experience a safe job is always a better planned and executed job.

We always strive to ensure that we are setting an example on site. We work for all the major builders and across multiple sites and so safety is at the heart of everything we do and we are always looking at ways to improve how we operate.




What are the safety benefits?


Booking a ScreedPro Pump Truck is the safest way to mix and handle screed on your project. Our Pump Trucks eliminate:

  • Shovelling of sand and cement into mixers
  • Barrowing and bucketing of screed
  • Silica dust generation
  • On-site storage and mixing of sand and cement
  • Crane and materials hoist use for sand, cement and screed
  • Congestion in the lay down yard
A phone call to book a Pump Truck could be the safest decision you make this week.




Are your Operators highly trained?


Yes. It takes 4 months to train as a ScreedPro Operator. The quality and skills of our Operators is so crucial to our business and the safety of our people, plant and operations that we built a comprehensive training system comprising:

  • ScreedPro Academy - our online training program with over 120 hours of training modules
  • ScreedPro TV - our in-house video training system with over 40 instructional videos
  • Pump Truck Hub - our iPad deployed database of all technical, troubleshooting and operational resources that our Operators could require
  • ScreedPro VOC - our internal verification of competency program to routinely verify the skills acquisition and retention by our Operators
We developed all this because as an organisation we are committed to being safe for the benefit of our people, clients, equipment and business.




Is safety a priority at ScreedPro?


At ScreedPro we know that being safe is good business. It's better for our business, our people and our clients. When we decided to expand our company we committed to putting safety right at the heart of everything that we do, because we know that a safe job is a well planned and executed job, a safe pump truck is a well maintained pump truck and a safe employee is a well trained and valued employee for life. We are proud to share an insight into our safety culture and the many steps that we take to constantly improve our safety.




Pre-start meeting


Before we start, our Operator will host a pre-start Toolbox meeting to discuss the plan for the day and make sure all safety and operational issues are discussed up front.





Pumping

The area we are screeding is not on the ground floor. How high can you pump it?


Yes, our system is a fully automated mixing and pumping system. Whether you are on the ground floor or 30th floor we will mix and pump the screed exactly where you need it.




How fast can you pump?


We can mix and pump up to 6 cubic meters an hour. That’s a huge volume of screed! But don’t worry, if your job is tricky, we work to your pace. We can start, stop, speed up or slow down as you required.

Our pumping speed depends a lot on how high and how far we are pumping and the product we are pumping. Every job is different. Most clients work on an average of around 4 cubic meters per hour as a rule of thumb.

We can be on site for as little as 1 hour or 24/7. We work to your schedule and requirements.




Can you pump sand or soil?


Yes. We regularly pump sand or soil. So long as it doesn't have rocks in it, it is normally no problem.




How do you install the hoses?


Every site is different and we have a range of hose setup techniques to account for every scenario. When our Operators determine their hose setup procedure, the first priority is always the safest setup.




Can you pump up a finished building?


Yes. We regularly supply remedial projects and finished buildings where extra care needs to be taken with how we install our hoses to ensure protection of the building.




What about cleaning your hoses?


We are fully self contained. We have a unique system for cleaning our hoses so that even if there is no waste disposal on site, we can still clean up and leave site in exactly the same condition as we found it.





Screed Installation

Do you install the screed?


No. We focus on supplying screed and being a partner to our installer and builder clients. We will work with hand-in-hand your installers to ensure the job is a success. If you need an installer, we can normally recommend a number of quality contractors who we have experience working with that would be right for your job.




Do you supply adhesives?


For sand cement screeds we recommend that the installers use a good quality adhesive, but we don’t have a specific requirement.

For Mapei screeds we supply a two-part Mapei adhesive system which forms part of your system warranty for the screed.

Clients can of course also use this adhesive system for sand cements screeds as it is an excellent product.




What are the drying times on your screeds?


Drying times for screeds depend on a range of factors including thickness of the screed and weather conditions. Clients are recommended to use a moisture meter to test screed curing before installing topping products.

The Mapei screeds are fast drying and depending on which product is used can be ready for tiles between 3 – 24 hours and vinyl within 1-4 days.

If you have a specific time frame you need to work within let us know and we will advise you on the most appropriate screed product.




Do I need to re-hydrate my screeds? What about hot weather?


In hot weather conditions you need to protect your sand cement screeds from drying too quickly or they risk not reaching full strength or going dusty. Protecting your screed and re-hydrating is often a good idea. We don’t recommend screeding in conditions over 35 degrees or if the screed is exposed to high temperature or dry winds and if so, clients should take extra precautions to protect the screed to ensure quality is not affected by the environmental conditions.

However, for our Mapei screeds, because of their unique design, rehydrating is not necessary (in fact should not be done). The screeds are designed to dry quickly and should not be re-hydrated.

Consult the TDS for more information




How should I prepare the sub-surface?


The subsurface should always be clean and free of chemicals and dust and should be course. Typically CSP level III is recommended. If the substrate is smooth or polished it should be ground back to ensure the adhesive can make a good bond and to reduce the risk of delamination.




Do I need to use mesh or fibre?


There are circumstances where Australian Standards recommend the use of mesh. Especially for thick screeds, unbonded or floating screeds and when screeding over underfloor heating in some circumstances. We can assist you with this and also bring in expert advice from Mapei and other manufacturers.

We also offer ScreedMax Fibre which is our automatic fibre dosing system. Mapei has approved this to replace the requirement for mesh in their screeds.




Should I use expansion joints?


Expansion joints help control the natural cracking of screeds and we always recommend that clients follow Australian Standard recommendations and the engineer’s specifications for the installation of expansion joints.





Relationships

Our Builders


We know its tough running a complex construction site.

  • We aim to make our builders' lives better by:
  • Always being safe on site
  • Being organised and on-time
  • Being professional and accountable in everything we do
  • Taking responsibility for our sphere of operations and setting an example on site
  • Helping them accelerate their project timeline
  • Being problem solvers, not problem creators on site
  • Leaving site exactly as we found it
We want our builders to insist upon ScreedPro and we know that the easiest way to do that is to be an asset to them everyday we are there.




Our Tilers


Our business is built on working alongside Tilers and helping them be successful and grow their businesses. Our best clients have been with us for over a decade and we work hand-in-hand. We will:

  • Help you do better screeding, faster to help you improve and grow your business
  • Stand behind our product and service - every time
  • Help you win work and collaborate with you when you are tendering
  • Help you solve problems and share our expertise freely
  • Refer you work - we regularly have clients asking for installers
We really enjoy working with and helping out Tilers. The more we can help you succeed, the better our business will be also, its a win-win.




Architects and Engineers


We have a very strong technical and professional capability and regularly work with Architects and Engineers on solving problems and specifying. We will be detailed, accurate, pragmatic and accountable. We have products and procedures for every common screed installations (and plenty of not-so-common scenarios). Feel free to involve us and we will be part of the solution.




Our Suppliers


We have a great group of Suppliers, they know who they are! We ask a lot from them sometimes as we always go the extra mile for our Clients, so we ask the same from our Suppliers. With our Suppliers, we commit to

  • Loyalty - what goes around comes around and we like to build deep relationships
  • Reliability - we take great pride in being reliable and prompt in payment. We ask you to deliver on time, so the least we can do is pay on time!
  • A Partner - we are in this together, you are just as important to us as we are to you, so we will work together with you to support each other




Our People


Our business is built around our People and we talk about them a lot. As a family owned business, we know that our family and our Employees' families rely on each other for all our livelihoods. Our objective is provide our People with a great career that is safe, interesting, fulfilling and long term for the benefit of them and their families. For our People with the interest in progressinng further in their professional development, we are always looking for opportunities to develop great Operators into great Leaders.





Bringing a level of service & quality that the building industry hasn't before seen. @screed_pro

Bravada Group

© 2020 by ScreedPro Australia Pty Ltd

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